Last Updated: April 22, 2024
At DesignCraft, we are committed to ensuring your satisfaction with our services. This Refund Policy outlines the terms and conditions for refunds related to our website design, development, and related digital services.
We encourage you to read this policy carefully before engaging our services. By using our services, you agree to be bound by the terms of this Refund Policy.
Due to the custom nature of our website design and development services, we have the following refund policies:
The initial deposit (typically 30-50% of the project cost) is non-refundable once work has begun on your project. This deposit covers initial consultations, research, planning, and preliminary design work.
Milestone payments are non-refundable once the associated deliverables have been approved by you. Each milestone represents a completed phase of your project, and approval indicates your satisfaction with that phase.
The final payment is due before the website is launched or final deliverables are released. Once the final payment has been made and the website has been launched or deliverables delivered, no refund will be issued.
For ongoing monthly services such as maintenance plans, hosting, or support packages:
For services billed annually, such as annual hosting or maintenance plans:
Refunds may be considered under the following circumstances:
If we fail to provide the services outlined in your project agreement or service contract, you may be eligible for a full or partial refund. This must be reported to us within 14 days of the scheduled delivery date.
If your website experiences major technical issues within 30 days of launch that are directly attributable to our work and that we are unable to resolve within a reasonable timeframe, you may be eligible for a partial refund. The amount will be determined based on the nature and severity of the issues.
If we are unable to complete your project due to unforeseen circumstances and must cancel our agreement, you will receive a refund for any services that have been paid for but not delivered. This does not include work that has already been completed and delivered.
To request a refund, please follow these steps:
All refund requests will be evaluated on a case-by-case basis according to the terms outlined in this policy.
If your refund request is approved, the processing time will depend on your original payment method:
Please note that while we process refunds promptly, the actual time for the funds to appear in your account depends on your financial institution and is beyond our control.
The following situations are not eligible for refunds:
Once work has begun on your project, we cannot issue refunds simply because you change your mind about the project or decide to go with another provider.
Refunds will not be issued for subjective design preferences after designs have been approved. This is why we provide ample opportunity for feedback and revisions during the design process.
If you request changes that fall outside the original project scope, additional fees may apply. These additional fees are non-refundable if the requested changes have been implemented.
We cannot issue refunds for third-party services that we procure on your behalf, such as domain registrations, stock photos, premium plugins, or themes. These services are subject to the refund policies of the respective providers.
If your project is delayed due to your failure to provide necessary content, feedback, or approvals in a timely manner, no refunds will be issued for any resulting delays or additional costs.
If you disagree with our decision regarding your refund request, we encourage you to contact us to discuss the situation further. We are committed to finding fair and reasonable solutions to any disputes.
If we cannot resolve the dispute directly, you may seek mediation or arbitration as outlined in our Terms & Conditions.
We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically for any changes. Your continued use of our services after any modifications indicates your acceptance of the updated policy.
If you have any questions about this Refund Policy, please contact us at:
DesignCraft