Privacy Policy

Last Updated: April 22, 2024

1. Introduction

DesignCraft ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website designcraft.com or use our services.

We value your trust and strive to be transparent about our data practices. Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the site or use our services.

We reserve the right to make changes to this Privacy Policy at any time and for any reason. We will alert you about any changes by updating the "Last Updated" date of this Privacy Policy. You are encouraged to periodically review this Privacy Policy to stay informed of updates.

2. Information We Collect

2.1 Personal Data

We may collect personal information that you voluntarily provide to us when you:

  • Fill out forms on our website
  • Register for an account
  • Sign up for our newsletter
  • Request a quote or consultation
  • Participate in surveys or promotions
  • Contact us via email, phone, or social media

The personal information we may collect includes:

  • Name
  • Email address
  • Phone number
  • Company name
  • Billing address
  • Payment information
  • Any other information you choose to provide

2.2 Automatically Collected Data

When you visit our website, we may automatically collect certain information about your device, including:

  • IP address
  • Browser type and version
  • Operating system
  • Device type
  • Pages you visit
  • Time and date of your visit
  • Time spent on pages
  • Referring website addresses

2.3 Cookies and Similar Technologies

We use cookies and similar tracking technologies to collect information about your browsing activities. Cookies are small files that a site or its service provider transfers to your device's hard drive through your web browser that enables the site's or service provider's systems to recognize your browser and capture and remember certain information.

We use cookies to:

  • Understand and save user preferences
  • Compile aggregate data about site traffic and site interactions
  • Enhance user experience on our website
  • Improve our products and services
  • Assist in our marketing efforts

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies through your browser settings. If you turn cookies off, some features may be disabled or not function properly.

3. How We Use Your Information

We may use the information we collect from you for various purposes, including:

  • Providing Services: To provide and maintain our services, including processing transactions and sending related information
  • Communication: To respond to your inquiries, comments, or questions
  • Marketing: To send you marketing communications, newsletters, and promotional materials that may be of interest to you (you can opt out at any time)
  • Personalization: To personalize your experience and deliver content and product offerings relevant to your interests
  • Analytics: To analyze usage patterns, improve our website and services, and enhance user experience
  • Security: To detect, prevent, and address technical issues, fraud, or illegal activities
  • Legal Compliance: To comply with applicable laws, regulations, legal processes, or enforceable governmental requests

4. Disclosure of Your Information

We may share your information in the following situations:

4.1 Business Partners and Service Providers

We may share your information with third-party service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance.

4.2 Business Transfers

If we are involved in a merger, acquisition, financing, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

4.3 Legal Requirements

We may disclose your information where we are legally required to do so to comply with applicable law, governmental requests, judicial proceedings, court orders, or legal processes.

4.4 With Your Consent

We may disclose your information with your consent or at your direction.

5. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

5.1 Access and Correction

You have the right to access, update, or correct inaccuracies in your personal information. You can do this by logging into your account or contacting us directly.

5.2 Data Deletion

You may request deletion of your personal information, subject to certain exceptions provided by law.

5.3 Marketing Communications

You can opt out of receiving marketing communications from us by clicking on the "unsubscribe" link in any email or by contacting us directly.

5.4 Cookies

Most web browsers are set to accept cookies by default. You can set your browser to reject cookies or to alert you when cookies are being sent.

5.5 Do Not Track

We do not currently respond to "Do Not Track" signals. However, you can usually choose to set your browser to remove or reject browser cookies before using our website.

6. Data Security

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information.

7. Cookie Policy

7.1 Types of Cookies We Use

  • Essential Cookies: These cookies are necessary for the website to function properly and cannot be switched off in our systems.
  • Performance Cookies: These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site.
  • Functional Cookies: These cookies enable the website to provide enhanced functionality and personalization.
  • Targeting Cookies: These cookies may be set through our site by our advertising partners to build a profile of your interests.

7.2 Managing Cookies

When you first visit our website, you will be presented with a cookie consent banner that allows you to accept, decline, or customize your cookie preferences. You can change your cookie settings at any time by clicking on the "Cookie Settings" link in the footer of our website.

7.3 Third-Party Cookies

We may use third-party analytics and advertising tools, including Google Analytics, Facebook Pixel, and others, which may set and access cookies on your device. These cookies help us understand how visitors interact with our website and enable us to serve personalized advertisements.

8. International Data Transfers

Your information may be transferred to, and maintained on, computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those in your jurisdiction. If you are located outside the United Kingdom and choose to provide information to us, please note that we transfer the data to the UK and process it there.

9. Children's Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we learn we have collected or received personal information from a child under 16 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 16, please contact us.

10. Contact Information

If you have questions or comments about this Privacy Policy, please contact us at:

DesignCraft
884 Holmes Cliffs
Lauraberg, LS16 8EE
United Kingdom

Email: privacy@designcraft.com
Phone: +44 870 733 5253